Privacy Policy

Last Updated: July 2026

Welcome to Qcartly (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from Qcartly.

By using our website, you agree to the practices described in this Privacy Policy.

🔒 Information We Collect

When you visit Qcartly, place an order, contact us, or interact with our website, we may collect the following information:

Personal Information

Full name
Email address
Phone number
Billing address
Shipping address
Payment information (processed securely by third-party payment providers)
Order history

Technical Information

IP address
Browser type
Device information
Operating system
Pages viewed
Time spent on our website
Referring website information

Marketing Information

Newsletter subscriptions
Product preferences
Survey responses
Promotional interactions

🎯 How We Use Your Information

We use your information to:

✅ Process and fulfil orders

✅ Deliver products to your chosen address

✅ Communicate order updates and shipping information

✅ Provide customer support

✅ Verify transactions and prevent fraud

✅ Improve our website and services

✅ Send promotional offers and marketing communications (where permitted)

✅ Comply with legal and regulatory obligations

🚚 Sharing Information With Third Parties

To operate our business, we may share certain information with trusted third parties, including:

Payment Providers

To securely process payments.

Shipping & Logistics Partners

To deliver your orders.

International Suppliers

Because Qcartly operates using a supplier-direct fulfilment model, customer order information may be shared with overseas suppliers solely for order fulfilment purposes.

Website & Technology Providers

For website hosting, analytics, security, and technical support.

Legal Authorities

Where required by law, court order, or government request.

We do not sell, rent, or trade your personal information to third parties.

🌍 International Data Transfers

As Qcartly sources products from international suppliers, some of your information may be processed or stored outside South Africa.

By placing an order, you acknowledge that information necessary for fulfilment may be transferred to trusted international service providers and suppliers.

We take reasonable measures to ensure that such transfers are conducted securely and in accordance with applicable data protection laws.

🍪 Cookies

Qcartly uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember your preferences
Keep items in your shopping cart
Understand website traffic and performance
Improve website functionality
Deliver relevant marketing content

You may disable cookies through your browser settings, although some website features may not function correctly.

📧 Marketing Communications

With your consent, we may send:

Promotional emails
Special offers
Product updates
Newsletter content

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

🔐 Data Security

We take reasonable technical and organisational measures to protect your personal information from:

Unauthorised access
Loss or theft
Misuse
Disclosure
Alteration or destruction

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be 100% secure.

👤 Your Rights

Subject to applicable laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of certain information
Withdraw marketing consent
Object to certain processing activities
Lodge a complaint with a relevant regulatory authority

To exercise any of these rights, please contact us using the details below.

🧒 Children’s Privacy

Qcartly does not knowingly collect personal information from individuals under the age of 18.

If we become aware that such information has been collected, we will take reasonable steps to remove it.

🔗 Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites and encourage users to review their privacy policies separately.

📝 Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date. Continued use of the website after changes are published constitutes acceptance of those changes.

📞 Contact Us

If you have questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Qcartly Customer Support

📧 Email: help@qcartly.com

🌐 Website: www.qcartly.com

We will make reasonable efforts to respond to all privacy-related enquiries promptly.

❤️ Your Privacy Matters

At Qcartly, trust is the foundation of everything we do. We are committed to protecting your information and providing a secure, transparent, and reliable shopping experience for every customer.